Questions? Call Customer Service at (843) 737-6400
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Returns Policy

Returns
Your satisfaction is our top priority. However, if for some reason our products are not for you, we offer a 30-day money back guarantee.

Send us an email at customerservice@southernzoomer.com or call us at (843) 737-6400. We'll refund your purchase. You don't even have to send the product back to us.

Although we have a "no questions asked" in our guarantee, we hope you'll share with us why you are requesting the return so that we can make corrections and continue to serve the marketplace through enhancements.

Refunds
Once you request your money back, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@southernzoomer.com or call us at (843) 737-6400.

Exchanges
If your item is defective or damaged send us an email at customerservice@southernzoomer.com or call us at (843) 737-6400, we'll send you a replacement.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Although we typically ship on the same day, except Sundays.

We reserve the right to modify our policies at anytime.